Terms of Service

Our contract

All bookings are made with Fez Turizm Ticaret Ltd Sti. trading as Fez Travel (hereafter referred to as Fez Travel, us or we). Trooper Tours, Fez Cruise and Fez Plus are also registered trademarks of and operated by Fez Travel Ltd.

By booking a product with us you will be deemed to have read, understood and accepted these Booking Terms & Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation / invoice.

A ‘Client’ (You) is all persons named on the booking form intending to travel with Fez Travel.

A ‘Product’ is any service sold by Fez Travel.

A contract between you and us comes into existence when we have confirmed the booking in writing and issued a Confirmation.

The person submitting the booking form (that incorporates these terms and conditions), either in hard copy or online warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions.

We reserve the right to decline any booking at our discretion without further explanation.

Information and Pricing Policy

Before a booking is confirmed, we reserve the right to amend brochure prices due to any circumstances outside our control, such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees and exchange rates.

Bank transfers are accepted as the full amount payable as published. We can only accept credit card payments in Turkish Lira (TRY). The full amount payable in Turkish Lira is calculated by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. The daily exchange rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your credit card for the amount of Turkish Lira that was withdrawn by us. We accept no responsibility for variations in the final transaction amount due to foreign currency and other fees and exchange rates used by banking institutions.

Any reduced prices or discounts that become available after you have paid your deposit will not apply to you. If you wish to cancel your booking to take advantage of a cheaper price, normal cancellation conditions will apply.

Deposit & Final Payment

FIT (Independent) & Private Tours: The payment is non-refundable 7 days prior to the tour date.

Child Discount Rates

One Infant between 0-2  travelling with two adults are free of charge. 3+ are calculated as adults as a seat will be reserved for them in the vehicle. Our tours do not include admission fees, therefore there may be discounts applied for each of the attractions payable on the tour day by the client. With tours including flights there’ll be additional fees for the infants for flight tickets.

Airport transfers

Airport transfers are only available to and from tour hotels as specified by Fez Travel.

Tour Inclusions and Exclusions

The inclusions and exclusions may differ from tour to tour and therefore all stated on the page of each other.

Amendments & Cancellations by You

You can cancel at any time. The payment is non-refundable 7 days prior to the tour date. With cancellations made until 7 days, the payment is refundable.

No refund is given for a partially used Product.

No refund is available on bookings that received a discount due to a special offer or promotion.

Cancellation By Fez Travel

We will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond our control. Compensation is not available if we are forced to cancel or in any way change a tour due to force majeure. However, where we are unable to provide the tour booked, we will return to you any monies paid to us or offer an alternative date or holiday of comparable standard.

Change Itinerary

We publish all product information in good faith and we will use our best endeavours to operate all Products as advertised. However, we reserve the right to change the tour itinerary at any time.

If we make a major itinerary change before departure, if time permits, we will inform you as soon as possible before your departure. When a major change is made, you may choose between accepting the change, obtaining a refund of money paid on the land portion of your trip, or accepting an alternative tour of the same or lesser value.

We reserve the right to change an itinerary after departure due to local circumstances or events outside our control. In such emergency circumstances, any additional costs of necessary itinerary alterations will be covered by you. We are not responsible for any incidental expenses that may be incurred as a result of a change of itinerary, including visas, vaccinations, or non-refundable flights.

Travel Documentation

It is your responsibility to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents.

We are not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. We provide information about these matters in good faith, however without liability.

We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other documentation.

In the case of lost or stolen documents, while we are happy to assist in any way possible, we cannot be held responsible for any additional costs and you are not entitled to any reimbursement or compensation of paid travel expenses.

Travel Insurance

Under Turkish Law, adequate insurance is mandatory for all Clients to cover at least but not limited to personal accident, death, medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client. Fez Travel accepts no liability on the Client’s behalf where Fez Travel has provided a Product of reasonable standard. You are fully responsible for arranging your own insurance. You will be asked to provide proof of your travel insurance on Day 1 of your tour. You will not be able to join the tour without it.

Health, Safety and Conduct

Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described. If you have any pre-existing medical conditions or illness you must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make any such disclosure will constitute a breach of these booking conditions and relieve Fez Travel from any obligations and liability.

While we are happy to take special meal requests, we cannot be held responsible if they are not provided at hotels or restaurants during the tour.

It is your responsibility to have any inoculations that may be required for your intended destinations. You must advise Fez Travel of any allergies or other physical conditions which might affect you during the tour. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person’s physical condition, mental well-being or behaviour interferes with the operation of the tour. There will be no refund in such cases.

Client Exclusion and Local Law

You agree to accept the authority and decisions of Fez Travel’s employees and its supplier’s employees and representatives whilst on tour. If in the opinion of such persons, your health or conduct before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour without prior notice or any liability on the part of Fez Travel. In the case of Client ill health, we may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. We will not be liable to any Clients who commit illegal or unlawful acts whilst on tour.

Liability of Fez Travel

Fez Travel Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions you are aware of the risks inherent in their chosen travel and you undertake such risks at your own volition. We accept no liability of Client’s damages where we have fulfilled our Duty of Care to Clients by providing Products of a reasonable standard. We accept no liability if there has been no fault on the part of Fez Travel or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Fez Travel by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.

In respect of carriage by air, sea and rail and the provision of accommodation, our liability in such cases will be limited in the manner provided by the relevant international conventions.

We accept no liability if you incur additional costs through delay, accident or disruption of the Product(s) beyond our control by force majeure or otherwise.

Optional activities not included in the tour price are not part of the tour or this contract. Although your tour guide may assist you to arrange optional activities this does not imply liability on our part. The contract for the provision of that activity will be between you and the optional activity provider.

Where you occupy a seat in a vehicle fitted with a seat belt, neither Fez Travel nor our agents or contracted service providers will be liable for any injury, illness or death or for any loss or damages or claims arising from any accident or incident if the seat belt is not being worn at the time of such accident or incident.

Photography and Marketing

Our authorised representatives may take photographs and films of you while using any Fez Travel Product. We reserve the right to use said material for any advertising or promotion in any medium we choose without obtaining further consent. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

We also reserve the right to use any comments you make, questionnaires or complimentary letters with respect to us, or our Products, minus any identifying information, in promotional literature without obtaining further consent.

Personal Data

All Client data is protected in accordance with “Protection of personal data” laws. By making a booking with us, you agree to our use of this data in order to meet contractual and other tour operations obligations. We reserve the right to use this for direct marketing purposes, market research, customer demographics, statistics and information of Fez Travel and its business partners. If you do not want your data to be used by us, you may advise us by email, and said data will be destroyed.

Complaints

If you have a complaint about any of the Product arrangements you must raise the complaint immediately with a Fez Travel employee so that we can use our best endeavours to rectify the problem. We cannot rectify a problem we are unaware of. Failure by you to complain on the spot will extinguish or at least reduce our liability to pay compensation. Should we be unable to resolve the problem on the spot, a complaint must be made in writing within 90 days of completion of the product.

Updates to terms and conditions

Fez Travel reserves the right to update and / or alter these terms and conditions at any time, and it is the Clients’ responsibility to be familiar with them.

General

All contracts for bookings made with Fez Travel are governed by Turkish law and are subject to the exclusive jurisdiction of the Turkish courts should any dispute arise between parties to this contract.